Refund Policy Once we receive the return parcel, our quality assessment team will inspect the piece and verify the condition of the jewelry.

• If the returned piece does not meet our quality standards, our team will intervene further and make a decision after speaking with the customer.
• If the returned piece meets all our quality standards, our team will process the refund to the customer.
• Refunds may take up to 15-20 working days to credit in the customer account.
• Refund amounts will be issued via the original payment method used for the purchase.

Need more help? We’re here to assist you 24/7.

• Email: Send your queries to info@oroalma.com
• WhatsApp: Chat with us  +919610114769
• Call Us: Connect with us at +919610114769

Oroalma Shipping Policy

At Oroalma, we are committed to ensuring that you enjoy a seamless and delightful jewelry shopping experience.

Shipping Timeline Oroalma is dedicated to the timely delivery of your order. However, unforeseen circumstances such as adverse weather conditions, carrier delays, or incorrect shipping addresses may result in unexpected delays beyond our control.

• You will receive an email confirmation once your order is shipped.
• All ready-to-ship orders are delivered within 2 weeks from the order date.
• All made-to-order items are shipped within 3 weeks from the order date.

Delivery Partners To ensure safe and prompt delivery, we partner with trusted shipping providers, including DHL Express, FedEx, and UPS. (Find the Indian options aswell and mention them after finalising the vendor )

• We may use an alternative shipping method if necessary to meet your target destination and delivery date.

Shipment Insurance For your peace of mind, Oroalma:

• Insures and registers all items for their full value.
• Requires all deliveries to be made to a physical business or home address only. We do not ship to P.O. box addresses.

Lifetime Manufacturing Guarantee Oroalma offers a lifetime manufacturing guarantee on all our jewelry, excluding gemstones. If your jewelry requires any repairs or restoration, you can send it back to us, and we will make it as good as new for you.

For any shipping-related inquiries, please contact our customer support team.

Privacy Policy At Oroalma, we prioritize the privacy of our customers. We collect and use your personal information solely to process orders and improve your shopping experience. We do not share, sell, or distribute your data to third parties without your consent, except when required by law. Your payment information is processed securely, and we employ industry-standard security measures to protect your data.

Return Policy

Return Shipping We offer FREE shipping on all orders that need to be returned only when the product is damaged.

Return Terms

• Returned items must be in their original, unworn condition and accompanied by all original documentation, including the diamond authentication certificate.
• The item must be returned in its original packing box.
• Returns must be made within 7 days of the date of delivery..

How to Return Your Order?

1. Contact Oroalma Customer Service Department
• Get in touch with Oroalma customer service and share your order ID or tracking ID with the executive.
• The Oroalma executive will authorize your order if it is eligible for returns with respect to the reason shared.
• Our team will create a free return shipping label and email it to you.
• Call us or Live Chat with us on: (+91 9610114769)
• Email us return details at: info@oroalma.com

1. Pack Your Return Order
• Ensure all original materials, including the actual product, the original packing box, and all documentation, including the diamond certificate, are intact.
• For security reasons, do not write jewelry, diamonds, or other related words anywhere on the package.
2. Safety Instructions
• For safety purposes, please double-box your parcel.
• Affix the return label on the outside of the larger box and drop it off at your nearest courier company location or van.
• Obtain a shipping receipt to confirm that the item has been shipped; this receipt will act as proof of shipment and insurance.
• If you use a different shipping method, ensure that you use a trustworthy courier company, fully insure your parcel, and obtain a receipt when shipped.

Refund Policy Once we receive the return parcel, our quality assessment team will inspect the piece and verify the condition of the jewelry.

• If the returned piece does not meet our quality standards, our team will intervene further and make a decision after speaking with the customer.
• If the returned piece meets all our quality standards, our team will process the refund to the customer.
• Refunds may take up to 7 to 10 working days to process.
• Refund amounts will be issued via the original payment method used for the purchase.

Need more help? We’re here to assist you 24/7.

• Email: Send your queries to info@oroalma.com
• WhatsApp: Chat with us  +919610114769
• Call Us: Connect with us at +919610114769

Warranty and Manufacturing Standards At Oroalma, we commit to selling high-quality jewelry and lab-grown diamonds. We warrant that all jewelry purchased from our website will be free from manufacturing defects in materials and workmanship at the time of delivery, and the optical properties of the lab-grown diamonds will never fade or cloud over time.

• Our diamonds, gemstones, and jewelry are manufactured to the highest standards using premium materials.
• Each item is carefully inspected at our factory and distribution facility prior to shipment.

Lifetime Manufacturing Warranty

• The Lifetime Manufacturing Warranty is effective from the date of purchase, applies only to purchases made on oroalma.com, and is non-transferable.
• While we stand behind our products, the following are not covered under our Lifetime Manufacturing Warranty:
• General wear and tear, scratching, trauma, loss of center stones, product loss, theft, or improper cleaning and storage.
• Fading or discoloration of metals over time due to inadequate care (e.g., exposure to chemicals, pools, hot tubs, perfumes, etc.).
• Normal wear on precious metals and prongs that may result in thinning or loosening of stones.
• The loss of a stone caused by trauma or damage is not covered under this warranty.
• Any third-party repairs or services, including resizing, will void the warranty.
  Manufacturing Warranty
  
• Replacement of product will be done within 10-12 days.

How to Use Our Warranty Services?

• Should you have an issue with your purchase due to manufacturing, please email us at info@oroalma.com
• We will send you a pre-paid shipping label to return the jewelry to us.
• Once received, we will inspect the jewelry to determine if the damage is covered under the warranty.
• If covered, we will repair or replace the item at no cost and ship it back to you.
• If not covered, we will provide a price quote for the repair. Upon approval, we will complete the repair and ship the item back to you.

Important Notes

• We do not accept returns for damage to gemstones.
• We recommend insuring your jewelry for loss, theft, or catastrophic damage.
• Examples of damage to center stones include chipping, cracking, or breaking. Diamonds, while durable, are not indestructible, and normal wear, especially on rings, can cause damage.

For any assistance, contact us at info@oroalma.com.

Oroalma Cancellation Policy

At Oroalma, we strive to ensure a seamless shopping experience. However, we reserve the right to cancel any order in case of discrepancies. Below are some of the common reasons for cancellations from our end:

• Product Out of Stock
• Discontinuation of Design
• Error in Product Pricing
• Error in Product Information (such as metal type, diamond carat, etc.)

We also reserve the right to request additional information to verify and confirm your order. In the event of a full or partial cancellation, or if extra details are required, we will ensure timely communication with you.

Customer Order Cancellation

• You may cancel your order before it enters the within 24 hrs. Once canceled, the amount will be refunded via the original mode of payment within 7 to 10 working days.
• If the cancellation request is made after the order has entered the manufacturing stage, a 5% fee will be deducted from the total amount before processing the refund. The refund will be completed within 7 to 10 working days.
• Custom-made designs are non-cancellable and do not qualify for a refund under any circumstances.

For any queries regarding order cancellations, feel free to contact us at info@oroalma.com.